Refund Policy
RETURNS / COMPLAINTS
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Our return policy lasts 14 days. If 14 days have gone by since you received purchase, unfortunately we can’t offer you a refund or exchange. Be aware that we do NOT accept returns send to pick up points / Post box etc. We only accept returns send as business parcels to the following adress:
Return to:
AVRA
Revlingbakken 33, 7. Sal 808
9000 Aalborg
avrastore@outlook.com
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and send with track and trace shipment.
At AVRA, we are working to reduce raw material waste by reducing our use of paper and plastic. Therefore, we won’t print order confirmation but only send it per e-mail. If you need to make a return order, please just attach a note containing contact info and order number.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Some health, food and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where no refunds are granted:
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery Refunds (if applicable). *items with clear signs of use.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at avrastore@outlook.com.
Sale items (if applicable).
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at avrastore@outlook.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: .avrastore@outlook.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please note that you are responsible for the package until it reaches us. We recommend to send your package with a trackable service.
We only receive packages sent directly to the address below:
AVRA
Revlingbakken 33, 7. 808
9000 Aalborg